Privacy Policy

Last updated: 22 October 2026

Richill Industries Pte. Ltd. ("Richill Industries", "we", "us" or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal data through our website at richill.com.sg (the "Website"), in accordance with the Personal Data Protection Act 2012 of Singapore (the "PDPA").

1. Personal Data We Collect

When you submit the contact form on the Website, we collect the following information that you provide:

your name;
your email address;
your phone number; and
the content of your message.

We do not ask for, and request that you do not submit, any sensitive personal data or financial information through the contact form. When you email us directly, we collect the information contained in your email.

2. Purposes of Collection and Use

We collect and use your personal data only for the following purposes:

to respond to your enquiry, including requests for product information or quotations;
to communicate with you about our products and services in relation to your enquiry; and
to keep a record of our correspondence with you and to comply with applicable laws.

By submitting the contact form or emailing us, you consent to the collection, use and disclosure of your personal data for these purposes. We will not use your personal data for any other purpose without first obtaining your consent, unless permitted or required by law.

3. How Your Enquiry Is Transmitted

Contact form submissions are delivered to us by email through a third-party email delivery service provider (Mailgun). The service provider processes your personal data only for the purpose of delivering the message to us. We take reasonable steps to ensure that our service providers protect personal data to a standard comparable to that required under the PDPA, including where personal data is transferred outside Singapore.

4. Disclosure of Personal Data

We do not sell, rent or trade your personal data. We may disclose your personal data only:

to our employees and to our regional branches and affiliated companies who need it to respond to your enquiry;
to service providers who support the operation of the Website and our email communications, under appropriate obligations of confidentiality; and
where required or permitted by law, or by a court, regulator or other public authority.

5. Retention

We retain personal data only for as long as it is necessary for the purposes for which it was collected, or as required for legal or business purposes. When personal data is no longer required, we will delete it or remove the means by which it can be associated with you.

6. Protection of Personal Data

We make reasonable security arrangements to protect personal data in our possession or under our control against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. The Website is served over an encrypted (HTTPS) connection. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of information transmitted to us.

7. Access, Correction and Withdrawal of Consent

Subject to the PDPA, you may request access to, or the correction of, the personal data that we hold about you, or withdraw your consent to our continued use of your personal data. Please send your request in writing to [email protected]. We will respond to your request as soon as reasonably possible and in accordance with the PDPA. Withdrawing consent may affect our ability to respond to your enquiry.

8. Cookies and Third-Party Content

The Website does not use analytics or advertising cookies. The Contact page includes an embedded Google Maps map. When that page is loaded, Google may set cookies and collect information in accordance with its own privacy policy, which is available at policies.google.com/privacy. You can block or delete cookies through your browser settings.

9. Links to Other Websites

The Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the Website after any change constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact us at [email protected] or write to us at Richill Industries Pte. Ltd., 5 Kian Teck Road, Singapore 628765.